Privacy Policy

1. Introduction

Kynapse ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to personal data collected through our website at kynapse.cyou, through enquiry forms, direct communications, and in the course of delivering our professional services. If you have questions about this policy, contact us at [email protected].

2. Data We Collect

Information You Provide

When you submit an enquiry form or contact us directly, we may collect your name, email address, phone number, company name, and the content of your message or enquiry.

Automatically Collected Data

We may collect technical data when you visit our website, including IP address, browser type, pages visited, and session duration. This is collected via analytics cookies, subject to your consent.

Data Provided During Service Engagements

For clients engaging Kynapse services, additional data — including business process information and operational data — may be shared under a separate data handling agreement, which governs its use exclusively.

3. Legal Basis for Processing

We process personal data on the following bases: (a) your consent, where provided; (b) to fulfil a contract or take steps at your request prior to entering a contract; (c) our legitimate interests in operating our business and responding to enquiries. We do not rely on consent where another legal basis applies.

4. How We Use Personal Data

• Responding to enquiries and communications
• Providing and managing professional service engagements
• Sending service-related information you have requested
• Improving our website and services through analytics
• Complying with legal obligations under Malaysian law

We do not sell, rent, or share personal data with third parties for marketing purposes.

5. Data Retention

Enquiry data is retained for up to 24 months after initial contact, or as required to manage an ongoing service relationship. Data from completed service engagements is retained for 5 years for legal and contractual record-keeping purposes, unless a shorter period is agreed in the relevant data handling agreement.

6. Data Protection Measures

We implement organisational and technical safeguards appropriate to the sensitivity of personal data held, including access controls, encrypted transmission, and periodic review of data handling practices. In the event of a data breach that may affect your rights, we will notify affected individuals in accordance with our legal obligations.

7. Cookies

Our website uses cookies to support basic functionality and, with your consent, to collect analytics data. For full information on the cookies we use and how to manage your preferences, see our Cookie Policy.

8. Third-Party Services

Our website may use third-party services including Google Analytics (subject to your analytics cookie consent). We are not responsible for the privacy practices of third-party websites linked from our site.

9. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to processing (where processing is based on consent)
• Request restriction of processing in certain circumstances
• Lodge a complaint with the Department of Personal Data Protection (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Children's Privacy

Our services are directed at business organisations and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. International Data Transfers

We primarily process data within Malaysia. Where any data is processed outside Malaysia, we take appropriate steps to ensure equivalent protection applies, consistent with PDPA requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitute acceptance of the revised policy.

13. Contact

For any privacy-related queries or to exercise your rights:

Data Controller: Kynapse
Address: 3A-15 Menara Prestige, Jalan Pinang, 50450 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2178 9413